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FAQ

Shipping

Track My Order
After you receive a shipping confirmation you can go to the Track Order link and enter your e-mail and order number to track your package.

When Will I Receive My Package?
All purchase orders are processed within 1 – 3 business days and after it’s been shipped, it takes 5 – 15 business days within the U.S., depending on your location. Orders to Canada, Europe, Australia and Oceania, Russia are delivered between 7 and 17 business days after they are processed. Orders to Africa, South America, and some remote locations might take up to 30 business days, so please contact us if you want to be sure. In certain occasions, things may get stuck at customs for inspection but be rest assured that they will reach you very soon!

I've received my tracking information, but the package is delayed/not moving
Contact USPS with your tracking information in hand to find out the most updated status of your package.

You can track your package after shipment confirmation here: Track Order

My shipping info is incorrect/has changed

If your package hasn't shipped, you can contact us and let us know your order number and correct shipping address so we can update it in our system.

If your package has shipped, we cannot change it en route. Please e-mail our support team. You'll have to wait for it to be routed back to us, but we'll get it to the correct address as quickly as we can!

International Customs and VAT
Maraya's Marketplace Store is not responsible for the payment of customs or VAT fees. The fee varies by country and we are unable to calculate this in advance.

What happens if my package is returned to sender or refused?
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct.

Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable we will issue a store credit in the form of an E-Gift Card for the net price of your item(s) minus the shipping charge.

Shipping fees are non-refundable. If you refuse any shipments from marayasmarketplace.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.


RETURNS & EXCHANGES

How do I exchange an item?
Our return and exchange policy are valid for 30 days from the date of purchase.

After 30 days from purchase date, we cannot offer a refund or exchange. To be eligible for a return or exchange, the item must be unworn (free of any stains), unwashed and in the same condition received. Order date can be found on your email or account profile if you are registered customer of our store.

Damaged items:
Damaged items must be reported within 3 days of receipt with photos attached. If not reported, we will not issue replacements. If you have received an incorrect or defective item, please contact support here within 3 days of receiving your order.

Non-returnable items:
Gift cards
Clearance items

There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned past 30 days from purchase date

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

Late or missing refunds:
Please note, refunds can take 3-5 business days to appear on your statement, depending on how your bank or financial institution processes them. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us here.

How do I return an item?
Our return and exchange policy are valid for 30 days from the date of purchase.

After 30 days from purchase date, we cannot offer a refund or exchange. To be eligible for a return or exchange, the item must be unworn (free of any stains), unwashed and in the same condition received. Order date can be found on your email or Facebook receipt that was received upon initial purchase.

I received the wrong item/item size
We try to be perfect like all of our customers, but mistakes happen! For domestic customers, please click here to return or exchange your item.

BILLING

What currency will I be charged in?
All charges on Maraya's Marketplace Store are processed in US Dollar. Upon checkout, you will see the price estimated in the currency of your country according to the current exchange rate. Note: prices may vary in accordance to the time the charge processes in our system due to the exchange rate.