Return Policy

RETURN POLICY

Effective as of (29/09/2018)

RETURNS

Your satisfaction is our top priority. If for some reason, you are not entirely satisfied with your purchase, and you desire to return your item for a full exchange within 30 days. Please contact us before sending the item back to us for an exchange or refund. We do not acknowledge or accept returned items that were sent back by you directly without checking with us first.

If your purchase Item didn't fit or look just how you like it? No worries, returning and exchanging is so easy! If for any reason you are not completely satisfied with your purchase,

  • Returns must be made within 30 days of the original purchase date.
  • Returns received will be issued a store credit for the full amount of the items you return.
  • Once the item has been worn, washed, or the tags are removed, it cannot be returned.
  • When returning items please make sure the original tags are attached and the items show no signs of wear including sweat, makeup, self-tanner, deodorant, and hair, as such clothing cannot be accepted.

Please Note:

Examine all clothing before removing tags, wearing, and/or washing. Examine the seams, stitching, fabric, fit, etc. before wearing.

All returned items must be unworn, unwashed, and returned in their original condition. The original tag must still be attached to the product. To complete your return, we do require a receipt or proof of purchase.

Delivery and handling charges are non-refundable when returned or exchange for a refund.

RETURN PROCESS:

  • Email us to return your item.
  • Send back your item directly to us.
  • Please allow 7 business days for your return to be processed. Once your return is processed, you will receive an email confirmation.

Our policy for return lasts for 30 days. If 30 days have gone by since your delivery; unfortunately, we can’t offer you a refund or exchange.

Depending on where you are situated, the time it may take for your exchanged product to reach you, may differ.

EXCHANGE

If we have delivered to you the wrong item or a defective item we will send you a new item and take care of all delivery fees with no cost to you. Please let us know immediately.

If you return an item for an exchange and we don't have the item in stock that you've requested, your order will be placed on hold until we restock that item or you can request a store credit.

Please add tracking to your package so you are able to track it back to our location. It’s your choice whether you add insurance to your package but we strongly recommend it just in case your package is lost. We will not be responsible for lost packages.

All exchange items MUST BE packaged in a container, and in new and sellable condition with tags attached. Exchanges will not be accepted if the item has been worn, washed, damaged or soiled. No exceptions.

The customer has 30 DAYS to exchange an item.  We must receive the exchange items in our warehouse no later than 30 DAYS from the delivered date. After 30 DAYS the items can no longer be exchanged.  

NOTE: IF YOU SENT AN ITEM FOR RETURN AND THE ITEM DOES NOT QUALIFY FOR A RETURN. YOU WILL WANT THE ITEM BACK BECAUSE WE WILL NOT EXCHANGE THE PRODUCT OR REFUND YOU. IF YOUR DISQUALIFIED RETURN NEEDS TO BE SENT BACK, YOU WILL BE HELD RESPONSIBLE TO PAY DELIVERY FEES TO GET THE ITEM BACK TO YOU. WE WILL NOT SEND A DISQUALIFIED ITEM BACK UNTIL DELIVERY COSTS ARE PAID. IT IS YOUR RESPONSIBILITY TO THOROUGHLY READ THE RETURN POLICY. IF YOU ARE UNSURE IF YOUR ITEM QUALIFIES FOR EXCHANGE OR RETURN PLEASE CONTACT US BY PHONE OR EMAIL PRIOR TO SENDING IN YOUR ITEM.